COVID-19: WE ARE OPEN & HERE TO HELP - LEARN MORE

Customer Support

Customer Support

AN IMPORTANT MESSAGE TO OUR CUSTOMERS IN REGARDS TO COVID-19:

In these uncertain and unprecedented times, we hope this message finds everyone safe and healthy.  As a supplier of critical components to Medical, Law Enforcement, and Remote Working and Social Distancing equipment manufacturers as well as other Critical Infrastructure Sectors* identified by the government, Xenarc Technologies will remain in limited operation even with “Safer at Home” mandates that have come down from the Government of the State of California and will remain reachable to support customers.  With that said, the health of our employees and customers is our highest priority, and we are taking all of the necessary precautions prescribed by state and local health authorities.  The vast majority of our internal team members are working remotely, and adjustments to our order processing and fulfillment functionalities have been made to follow social distancing guidelines and to maintain a healthy work environment.

 To our customers:

  • Purchase orders will continue to be processed and fulfilled, though there may be a day delay in shipping times due to Carrier schedules. 
  • For sales inquiries or to submit an order, please contact us at sales@xenarc.com or via live chat.
  • Technical support and after sales support will be available through support@xenarc.com or via live chat.
  • Our supply chain remains uninterrupted.

Only together can we navigate this uncertain time, and Xenarc remains committed to providing customers with the highest level of service while prescribing to all official and government mandated guidelines.  Stay healthy, stay safe, help one another, and feel free to contact us with any questions or concerns at xenarc@xenarc.com or sales@xenarc.com.

 

*Xenarc Technologies supports government identified critical infrastructure sectors such as: Communications, Critical Manufacturing, Defense Industrial Base, Emergency Services (Law Enforcement, Public Safety, First Responders, Public Works), Energy, Food and Agriculture, Government Facilities, Healthcare and Public Health, Information Technology, Transportation and Logistics Systems, Water and Wastewater Systems.

 

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It is our ultimate goal to provide our customers the best service and support.  We want to make sure that all of our customers are 100% satisfied with the product and services that we have provided you.  Please first take a look at our Frequently Asked Questions page or watch How To Videos on the Xenarc Youtube Channel to see if you can find answers to your questions.  For direct customer related assistance, please feel free to contact us at:
 

Address: 24 Hammond, Unit F
Irvine, CA 92618, U.S.A.
Telephone: (949) 380-8898 x2
Toll Free: (888) 656-6536 x2
Fax: (949) 380-0888
E-mail: support@xenarc.com
   
NOTE: All Xenarc Technologies products come with a Xenarc Laser Hologram sticker.  Please check the sticker for authenticity. 

Xenarc Technologies provides a 3-year limited warranty on all its rugged small touchscreen and small monitor products (18-month on Monitors purchased prior to 2011) and a 1-year limited warranty on its Mini PC products.  Xenarc Rugged All-Weather Touchscreen Monitors can be serviced and/or repaired for a fee after the warranty period.  In the event that defective item(s) needs to be returned for service or exchange, please submit a RMA request HERE.

NOTE: Any Xenarc Technologies products that have been purchased from an UNAUTHORIZED dealer (Including, but not limited to - traditional retailer, mail order outlet, or online dealer) OR if the original factory warranty seal has been removed, defaced or replaced in any way WILL NOT be honored or serviced under the existing Xenarc warranty policy.

Xenarc is aware of instances in which refurbished models and/or discontinued models of our LCD monitors not intended for sale in the U.S. have been sold at a steep discount, yet still sold as new. If you are purchasing from an UNAUTHORIZED dealer, you may be purchasing a refurbished or B-Grade unit not covered under warranty and in which we WILL NOT service or provide any type of support. 

Xenarc Technologies sells premium products only through authorized retail and online channels to insure that Xenarc customers obtain quality pre-sale and after-sale support and service. PROTECT YOUR WARRANTY, buy from an authorized Xenarc dealer or authorized on-line dealer, (if you are not sure whether a dealer is authorized, please contact us).  All brand new, A-Grade Xenarc products have a XENARC Laser Hologram Sticker.  

Check out Xenarc Technologies Past Projects on our Social Web & on Yelp

Xenarc's Facebook Social Web www.xenarc.comXenarc's Instagram Social Web www.xenarc.comXenarc's Youtube Video Channel www.xenarc.comXenarc's Twitter Social Web Page www.xenarc.comXenarc's Pinterest Social Web Page www.xenarc.com

 
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