Terms & Conditions

Terms & Conditions

Store Policy 
Due to the fast pace of the technology industry, all prices are subject to change without notice. We make every effort to provide you with the most accurate, up-to-the-minute information, but mistakes do occur, and we must reserve the right to make corrections, adjustments or changes without notice. When you order an item that is subject to a price increase, we will hold your order and inform you of the increase. We do our best to achieve 100% accuracy, but occasionally mistakes do occur. Pricing, product availability, and offers are subject to change without prior notification. We reserve the right to make changes without notice due to market conditions, manufacturer or supplier product changes or discontinuation, typographical, photographic or technical errors.

Privacy Policy
Our site's registration form requires users to give us contact information (like their name and email address). We use customer contact information from the registration form to send the user information about our company and promotional materials. Users have the option of whether to receive future mailings or not. XenarcDIRECT uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users have the choice of receiving future mailings. Financial information that is collected is used to bill the user for products and services.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use encrypted software for the protection of our customers when collecting credit card information. User’s credit card information is removed from our database every 30 days. We also continuously update our security procedures with the latest technological advances.

Order Acceptance Policy
This order acknowledgement is not a contract and does not constitute an acceptance of your order, but only a record of your offer to purchase a particular item at a particular price. After you place an order, XenarcDIRECT.com will determine whether or not to fill the order, and XenarcDIRECT.com may refuse or limit your order for any reason. By placing your order, you agree to accept all terms and conditions set forth anywhere on this site.

XenarcDIRECT.com reserves the right to accept, refuse, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product, or errors in the prices and product descriptions posted on this web site. By placing your order, you agree that XenarcDIRECT.com's total liability, under any legal theory or claim, shall be limited to the purchase price actually paid to XenarcDIRECT.com for the product giving rise to XenarcDIRECT.com liability.

Domestic USA orders
At this time, XenarcDIRECT accepts the following payment methods: VISA, MasterCard, American Express, and Money Order / Cashier's Check in ADVANCE. We regret that we cannot process orders requesting COD, company check, personal check, or other payment methods not listed above. We do not charge your credit card for an item until it is shipped. All credit card orders are subject to verification and approval by the card-issuing bank. For your protection, credit card orders shipped to an address other than your billing address may require additional verification. XenarcDIRECT is required to collect sales tax on transactions shipped to customers located in California and may include other states as well. When an order is subject to sales tax collection, the tax amount will be automatically calculated and detailed on your order review.  Any LCD monitors shipped to an address in the state of California is subject to California Electronic Waste Recycling Fee.  For more information, please visit California State Board of Equalization.  This fee will be automatically calculated and detailed on your order review.

International Orders
For all International customers, you can make your purchase online and one of our sales representatives will get in touch with you.  Or please call +1-949-380-8898 or e-mail sales@xenarcdirect.com to place an order with one of our sales representatives.  We ship using FedEx and exact shipping costs will be quoted.  XenarcDIRECT.com CAN NOT process orders on credit card terms for shipments to foreign countries including Puerto Rico. Foreign orders must be prepaid by INTERNATIONAL MONEY ORDER, OFFICIAL CASHIER'S CHECK, OFFICIAL BANK CHECK, OR ELECTRONIC WIRE-TRANSFER. NO personal check will be accepted. Orders will be shipped after the payment is cleared. Please mail your payment to:

XenarcDIRECT.com
Attn: Sales Dept
24 Hammond, Unit F
Irvine, CA 92618
USA

Or Electronic Wire-Transfer the payment to our bank account.  You can get our bank information by contacting one of our sales representatives.

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